Terms of Service
These Terms of Service govern the use of flatshoeserhj.com and the purchase of women's shoes from Hongkong Alusso Lighting Co., Limited. By accessing flatshoeserhj.com, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree, you must stop using flatshoeserhj.com and must not place an order.
Acceptance of Terms
You accept these Terms of Service when you use flatshoeserhj.com or buy products from Hongkong Alusso Lighting Co., Limited. The company may revise these Terms of Service at any time by posting the revised version on flatshoeserhj.com. Your continued use of flatshoeserhj.com after a revision means you accept the revised Terms of Service.
Eligibility and Account
You must be legally capable of entering into a binding contract to purchase from flatshoeserhj.com. You are responsible for all activity that occurs through your account. You must provide accurate information and keep your account credentials secure. The company may suspend or terminate an account if the company detects fraud, abuse, or a violation of these Terms of Service.
Orders and Payment
All orders are subject to acceptance by Hongkong Alusso Lighting Co., Limited. The company may refuse or cancel an order for product availability, payment authorization failure, suspected fraud, or pricing error. You must provide valid payment information. You authorize the company and its payment processors to charge the total order amount, taxes, and shipping charges to your selected payment method.
Shipping and Delivery
The company ships women's shoes to addresses that are valid and serviceable. Shipping options and charges are presented at checkout. The company is not responsible for delays caused by carriers, customs authorities, or incorrect address information provided by you. Title and risk of loss pass to you upon delivery to the carrier, unless applicable law requires otherwise.
Returns and Refunds
The company offers a strict 14 days no-reason refund policy. You may request a refund for eligible women's shoes within 14 days of receipt for any reason or for no reason. To qualify, the shoes must be returned in their original condition, unworn, unwashed, and with all original packaging and tags attached. You must provide proof of purchase and follow the return instructions provided by Hongkong Alusso Lighting Co., Limited. The company may reject a return if the shoes show signs of wear, damage caused by you, or missing components.
No-Reason Refund Policy
The strict 14 days no-reason refund policy begins on the date you receive the shoes. You do not need to provide a reason for the return. You are responsible for return shipping costs unless the return is due to a damaged or defective item. The company recommends using a trackable shipping method because the company is not responsible for returns lost in transit. After the company receives and inspects the returned shoes, the company will approve or reject the refund according to these Terms of Service.
Refund Timing
Refund processing and arrival to the customer's account takes at least 14 days from the date the company approves the refund. The company initiates the refund after inspection. Financial institutions and payment providers may add additional processing time. The company does not control the internal timelines of banks or payment networks.
PayPal Refunds
PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The company submits PayPal refunds promptly after approval, but the final credit depends on PayPal and the customer's funding source. You must ensure that your PayPal account information is accurate and able to receive refunds.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact Hongkong Alusso Lighting Co., Limited within exactly 7 days of receipt and provide photographs, a description of the damage or defect, and proof of purchase. The company will review the claim and may offer a replacement, repair, or refund. Claims submitted after exactly 7 days of receipt may be denied.
Chargebacks
You agree to contact Hongkong Alusso Lighting Co., Limited before initiating a chargeback. The company may contest a chargeback with evidence that includes order records, delivery confirmation, and communication records. If a chargeback is resolved against the company, you remain responsible for the order amount and any associated fees.
Intellectual Property
All content on flatshoeserhj.com, including text, images, graphics, logos, and software, is owned by Hongkong Alusso Lighting Co., Limited or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works from that content without written permission from Hongkong Alusso Lighting Co., Limited.
Prohibited Conduct
You must not use flatshoeserhj.com for unlawful purposes. You must not attempt to gain unauthorized access to flatshoeserhj.com, interfere with its operation, submit false information, or use automated tools to scrape or overload the website. The company may report unlawful conduct to the appropriate authorities.
Limitation of Liability
To the maximum extent permitted by law, Hongkong Alusso Lighting Co., Limited is not liable for indirect, incidental, special, consequential, or punitive damages. The company's total liability for any claim related to an order is limited to the amount you paid for that order. This limitation does not apply where the law prohibits it.
Indemnification
You agree to indemnify and hold harmless Hongkong Alusso Lighting Co., Limited from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms of Service, your misuse of flatshoeserhj.com, or your violation of any law or third-party right.
Governing Law
These Terms of Service and any dispute arising from them are governed by Hong Kong law. The courts of Hong Kong have exclusive jurisdiction over any dispute, unless applicable law requires a different forum.
Dispute Resolution
Before starting legal action, you agree to contact Hongkong Alusso Lighting Co., Limited and attempt to resolve the dispute informally. You may send a written notice to [email protected] or UNIT B, 10F. CKK COMMERCIAL CENTRE NOS. 289-295 HENNESSY ROAD WAN CHAI HK. The company will review the written notice.
Changes to Terms
The company may update these Terms of Service at any time. The current version is posted on flatshoeserhj.com. You are responsible for reviewing these Terms of Service before each purchase. If you do not accept a revision, you must stop using flatshoeserhj.com and must not place further orders.
Contact Information
For questions about these Terms of Service, returns, refunds, or damaged item claims, contact Hongkong Alusso Lighting Co., Limited at [email protected], +852 6664 0306 , or UNIT B, 10F. CKK COMMERCIAL CENTRE NOS. 289-295 HENNESSY ROAD WAN CHAI HK.
