Shipping & Returns
This Shipping & Returns document applies to all orders placed on flatshoeserhj.com for Women's Shoes sold by Hongkong Alusso Lighting Co., Limited. By placing an order, the customer accepts this Shipping & Returns document and the Terms of Service. Hongkong Alusso Lighting Co., Limited ships to the address provided at checkout. Shipping timelines follow the carrier's standard schedule for the destination. Hongkong Alusso Lighting Co., Limited does not guarantee delivery by a specific date. Tracking information is sent to the email address provided at checkout after shipment.
Order Processing
Orders are processed after payment authorization and address verification. Processing occurs on business days. Orders placed on weekends or holidays are processed on the next business day. The customer must ensure the shipping address is correct. Address changes after shipment are not possible. Hongkong Alusso Lighting Co., Limited is not responsible for delays caused by carriers, customs, weather, or incorrect addresses.
Return Eligibility
Returns are accepted within exactly 14 days of delivery. This is a 14-day no-reason refund policy. The customer does not need to provide a reason for return. The customer must request a return authorization within exactly 14 days of delivery. Items must be unused, unworn, and in original packaging with all original components. Items must be in resalable condition. Items that are used, worn, altered, washed, damaged by the customer, or missing original packaging are not eligible for return. All returned items must be Women's Shoes purchased from Hongkong Alusso Lighting Co., Limited through flatshoeserhj.com.
Return Shipping Costs
The customer bears all return shipping costs. Hongkong Alusso Lighting Co., Limited does not provide prepaid return labels. Hongkong Alusso Lighting Co., Limited does not reimburse return shipping charges. The customer is responsible for all shipping fees, insurance, and tracking costs for the return. The customer assumes all risk of loss or damage during return transit. Hongkong Alusso Lighting Co., Limited is not responsible for returned items lost or damaged in transit.
Step-by-Step Return Process
Step 1: Contact Hongkong Alusso Lighting Co., Limited at [email protected] within exactly 14 days of delivery. Provide the order number, the item name, and the return request.
Step 2: Receive return authorization and return instructions from Hongkong Alusso Lighting Co., Limited. Do not ship any item without return authorization. Unauthorized returns are refused.
Step 3: Pack the Women's Shoes in the original packaging. Include all original components. Place the packaged item in a protective shipping box.
Step 4: Ship the return to the following return details. The recipient must be Hongkong Alusso Lighting Co., Limited, the contact phone is +852 6664 0306 , and the specific return address is UNIT B, 10F. CKK COMMERCIAL CENTRE NOS. 289-295 HENNESSY ROAD WAN CHAI HK.
Step 5: Send the return tracking number to [email protected]. Hongkong Alusso Lighting Co., Limited does not process returns without a tracking number.
Step 6: Hongkong Alusso Lighting Co., Limited inspects the returned item after receipt. If the item meets the return eligibility requirements, Hongkong Alusso Lighting Co., Limited approves the refund. If the item does not meet the requirements, Hongkong Alusso Lighting Co., Limited refuses the refund and returns the item to the customer at the customer's expense.
Refund Timing
Refunds are issued to the original payment method. Refund arrival time is at least 14 days. The 14-day period begins when Hongkong Alusso Lighting Co., Limited receives and approves the returned item. Refunds will not arrive earlier than 14 days after approval. The customer must allow at least 14 days for the refund to appear. Bank processing times are outside Hongkong Alusso Lighting Co., Limited control. Hongkong Alusso Lighting Co., Limited does not issue cash refunds. Hongkong Alusso Lighting Co., Limited does not issue refunds to a different payment method.
PayPal Refund Timing
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Hongkong Alusso Lighting Co., Limited complies with applicable local laws. The customer must allow at least 14 days for a PayPal refund and up to 30 days in regions where local law requires the longer period. The refund is sent to the PayPal account used for the original purchase. The customer must ensure the PayPal account is active and able to receive the refund.
Damaged or Defective Items
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day requirement matches the Terms of Service. The customer must contact Hongkong Alusso Lighting Co., Limited at [email protected] within exactly 7 days of receipt. The customer must provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted. Hongkong Alusso Lighting Co., Limited reviews approved claims and provides return instructions. The customer bears all return shipping costs for damaged or defective item claims.
Non-Returnable and Condition Requirements
Items must be unused, unworn, and in original packaging. Items must include all original components. Items that are used, worn, altered, washed, damaged by the customer, or missing original packaging are not returnable. Items returned without return authorization are not returnable. Items returned after exactly 14 days of delivery are not returnable. Items that do not match the original order are not returnable. Hongkong Alusso Lighting Co., Limited does not accept returns for Women's Shoes that have been worn outdoors, show signs of use, or have been modified.
Return Details
The recipient must be Hongkong Alusso Lighting Co., Limited, the contact phone is +852 6664 0306 , and the specific return address is UNIT B, 10F. CKK COMMERCIAL CENTRE NOS. 289-295 HENNESSY ROAD WAN CHAI HK. The customer must write the return authorization number on the outside of the shipping box. The customer must not write on the original shoe box. The customer must use a trackable shipping method. Hongkong Alusso Lighting Co., Limited is not responsible for returns that are not delivered to UNIT B, 10F. CKK COMMERCIAL CENTRE NOS. 289-295 HENNESSY ROAD WAN CHAI HK.
Contact Information
For shipping questions, return requests, and damaged item claims, contact Hongkong Alusso Lighting Co., Limited at [email protected] or +852 6664 0306 . The business address is UNIT B, 10F. CKK COMMERCIAL CENTRE NOS. 289-295 HENNESSY ROAD WAN CHAI HK. The website is flatshoeserhj.com.
